This privacy notice explains why Rage Communications collects information about you, and how that information may be used.
As a data controller, Rage Communications adheres to fair processing responsibilities. Your personally identifiable information is handled safely.
Types of Information we collect
This privacy notice covers the information you share with us and/or which may be acquired or produced by Rage Communications, and its affiliates directly from you as you use our services, or provided by you when you visit our website or our social media pages, as well as information that is collected during events organized by Rage Communications.
For the purposes mentioned in this Privacy Notice, we collect the following groups of data:
Your basic identification and contact details
This may include your name, company, telephone number, email address and any other information that you provide us.
Your account information
This covers information you share with us when visiting our corporate website or any of the social media pages associated with Rage Communications. This may include your name, company, official address, telephone number, email address and any other information that you provide us.
Information about your customer relationship with Rage Communications
We collect personal data when you opt for our services. This data may include information about your previous engagement with Rage Communications, your billing information, information about Rage Communications events you have participated in, and feedback you have given us.
Information on how you use our website
For visitors who are interested in learning more about our products, support, or services and wish to contact Rage Communications
- Name, Company, Phone, Email, Current ERP, Ecommerce Platform, Message
For visitors who subscribe to Rage Communications blog
- Email Address
For all other visitors who e-mail us directly via an e-mail hyperlink
E-mail message, which includes any information contained in the message, including information that can be collected employing technology. We might receive information about you from other sources (website visitors etc.) and add it to our database.
Cookies and Web Beacons
We use “cookies” or small data files stored on your computer’s hard drive, as well as “web beacons” which are images invisibly embedded on a web page, to collect information during visits to our website, including during chat sessions with Rage Communications personnel.
Web beacons, which record your IP address and the time of your visit and what pages you viewed, and are used by a third party service which tracks site usage for us, cannot be turned off.
Information from Other Sources
We may obtain additional information about you by using your email address, or other information, to directly, or through one or more services, search over the internet, or elsewhere. We thereby obtain information that appears to be related to such email address or other information, such as a name, age, company and position. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
Purpose of Processing
The personal data you provide will be used for marketing our services to you if you have expressed interest in any of our products or services or in order to record, support and facilitate your participation in the knowledge development activities of your choice carried out by the organization.
As an example, we would be using your personal data:
- to sell products and services to you;
- to provide customer support for sold services;
- to conduct surveys, marketing events;
- to secure and optimize the website experience;
- to provide marketing communication;
- to facilitate participation in knowledge development activities like webinars etc., and to provide access to resources like whitepapers and product literature.
Who has Access to the data?
We use third parties such as service providers, and partners, to collect and process personal data on our behalf. Such service providers are only allowed to process your personal data to the extent necessary for them to provide the service we have requested from them. As a strict adherence policy, they are not allowed to use your personal data for the benefit of their own business.
In order to protect your privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.
How long will the data be retained?
We store personal data only as long as is necessary to fulfill our rights and obligations related to the data. Once personal data is no longer necessary, we delete it or make it anonymous as soon as possible.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully.
All of our staff, contractors, and board members receive appropriate and on-going training to ensure they are aware of their personal responsibilities and have contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorized staff have access to personal information both electronic as well as physical where it is appropriate to their role and is strictly on a need-to-know basis.
Who are our partners?
We may share your information with selected third parties who support us with the marketing process, subject to strict agreements on how it will be used. The following are examples of the types of organizations that we are likely to share information with as part of the marketing process: vendors who support in DB Procurement, Validation & Cleansing and Marketing Platform providers where Campaigns are promoted.